Support

Yes, it is possible! You may order a special Micro SIM-card SIMTRAVEL on our web-site or buy it in Hello ATMs.

You may order a card with the tariff «America» on our web-site and Hello Terminals at the airports Domodedovo, Vnukovo, Sheremetyevo and Paveletskiy Railway Station, and at cellular communication stores as well.

SIM-card with the balance 10 c.u. costs RUR 890.00 at cellular communication stores. You may also buy it for RUR 500.00 on our web-site (free delivery around Moscow and Saint-Petersburg).

You may buy it at any time on the web-site. Section «Order SIM-card»

1. To buy in Hello Terminals in Arbat, Paveletskiy Railway Station, and at the airports Vnukovo, Domodedovo and Sheremetyevo.
2. In all communication stores of «Euroset», «Svyaznoy» and «Ion».
3. In all stores «Sedmoy Kontinent».
4. More detailed information on purchase of sim-cards «SIMTRAVEL» may be obtained in the section «Где купить». The cost of such sim-card is also given in that section.

Yes, in the countries where incoming calls are free you can take the call at a zero balance.

Reservation of Russian number is the service allowing you to take to SIMTRAVEL number the calls addressed to your Russian mobile number. No subscription fee and connection charge!

To use the service, you shall:

1. Dial combination * 146 * 098116 * [ten digits of your Russian number] # and “Call” button with your SIMTRAVEL card.
2. Before departure dial * * 21 * +78003338848 # and “Call” button with your Russian sim-card.

Being abroad on trip do not activate the card of your Russian mobile operator. After returning to Russia to disconnect call forwarding service, dial # # 21 # from Russian number.

For the most of phones there’s no need to further customize your mobile phone. But for some models (Samsung, iPhone, Blackberry, Fly, Alcatel) the "code compatibility" must be activated. To do this, go to the menu SIMTRAVEL SIM-card , then select Settings and enter code 1101.

Yes, subscribers can use SIMTRAVEL Internet service while abroad. The service is available in 112 countries. Tariffing is rounded to 10 KB and the service cost is from $ 0.01 per 10KB

As while purchase of SIMTRAVEL sim-card you don’t present any documents, therefore pursuant to anti-terrorist laws of RF you can’t use this card in the territory of Russia. But you may check and to-up balance and activate service comands (discount SMS packages, reservation of Russian number and other).

Call to Support subscribers SIMTRAVEL Internet service abroad at +7 495 580-75-57 is free for the first 3 minutes of conversation. Beginning in the 4-th minute, it is billed as a call to Russia at the rate of the country in which you are located. The number of support calls per day is unlimited!

In the countries with free incoming calls – 135 countries – a call from one SIM-card to another costs 0,25 c.u./min. For other countries such cost is equal to the cost of call to Russia. In the section «Cost of Call Inside the Network» all the rates for such calls are stated in the section «Rates».

A call to the main number of SIMTRAVEL is international. A number in international format +3 725 ХХХ-ХХ-ХХ, should be dialed from cell phone, and while calling from city number you should dial 8-10-3-725 ХХХ-ХХ-ХХ. The cost of a call to SIMTRAVEL number is equal to the cost of call to mobile Estonian number. Exact cost of a minute of call from your Russian number should be specified in the Support Service of your operator. Connecting to the service «Russian Number Reservation» you may be called to your Russian number, and the cost of call is from 0,25 to 2,50 RUR (according to operator’s tariffs).

Number for a call is dialing in international format. For instance: if you need to call the number 8 (903) 123-45-67, please, dial it as follows: +7 903 123-45-67. Upon the call the message “Wait for Call” will be reflected, and in a few seconds an incoming call from the number (+7 903 123-45-67) will be taken to your number. Take a call and wait for subscriber's response. Tariffication of calls commence since that moment.

SIM-card is activated automatically at the moment of registration in the network of cellular communication operator. Activation may be made both abroad and in Russia. During a minute thereafter a sum of starting balance will be credited to your account. If no crediting occurs, please, address to Subscriber Support Service: +7 (495) 580-75-57, 8 800 700-02-02.

With the help of VISA / MasterCard credit cards on our website

Being abroad, you may top-up balance of «SIMTRAVEL»:

1. On our site via bank card.
2. By e-money.
3. Our balance may be renewed by your relatives and friends in the territory of RF at communication stores via terminals and ATMs.

Yes, the balance may be renewed before card activation through any way convenient for you. At activation you’ll already have a sim-card with balance.